We ship all orders with Australia Post. All orders with delivery within Australia are shipped from Melbourne.
Australia Post Domestic Shipping Timeframes.
Standard – 3-5 working days from dispatch
Tea lovers, please note that these are Australia Post’s timeframes, and delivery timeframes to rural areas may differ.
Australia Post International Shipping Timeframes.
Australia Post estimates international shipping can be between 5 – 10 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.
We want you to be completely satisfied with yourLove TEAse purchase!
If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original saleable condition.
In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.
Need to return or exchange something…?
Online purchases can be returned via post. Please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
Australian Returns Address:
(for online purchases ordered and sent within Australia)
Love TEAse Distribution Centre
ATTN: Love TEAse Returns
222 Ferris Road, Melton, Victoria, 3337
Please note exchanges cannot be performed via post. If you would like to exchange something please contact us via phone or e-mail for arrangement.